Measures to make Smiles & Faces Orthodontics a COVID free practice

April 25th, 2020 Andrew Chang

Measures to make Smiles & Faces Orthodontics a COVID free practice

We thank you for cooperating with the spirit of these additional measures which are designed to protect you, and your loved ones, particularly the elderly or with pre-existing conditions, and to reduce the spread of COVID-19 in the community. There is NO stigma to COVID-19. We will only be successful in fighting COVID-19 if everyone practices these social distancing measures. This will also be the quickest way for the government to progress down the level of restrictions so everyone’s day to day routine can return closer to normality.

When entering the practice, we ask for a maximum of 1 accompanying person (apart from the patient). Any additional visitors or friends may be requested to wait outside the practice. Our team is happy to relay important treatment information to another responsible party if requested.

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Before attending appointments:

We ask if you are experiencing fever, or any symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath), or been in contact with a confirmed case of COVID-19 in the last 14 days, or returned from overseas in the last 14 days to call or email us to postpone your appointment. We are readily available over FB messenger or WhatApp at 0435 430 887. These phone/ email and SMS screening reminders are also in place.

Upon check-in:

COVID screening will continue to take place for patients attending our surgery. This may include temperatures being taken as you walk in. Hand sanitisers are available at the front desk to clean your hands. We ask that you kindly observe cough etiquette. Please maintain social distancing in the waiting room- Chairs have been spaced apart for this. We ask that if you are planning to arrive more than 10 minutes early, to let us know, so we can let you know if it is possible or to keep to your appointment time. 

At appointment: 

Appointments have been spaced apart to allow for additional disinfection procedures. You may notice additional personal protective equipment being worn by all our team members. To streamline your time at the practice, if you are attending with a minor, a  next appointment may be made with you while your child is having his or her orthodontic adjustment. If certain appointments can be undertaken from the comfort of your home or office, we will also let you know.

We look forward to seeing you at your visit with us! :)

For your information, there is now easy free 3hr parking available in Westpoint mall directly opposite our practice.

Kind regards,

Dr Andrew Chang